![]() ![]() Finally, on the right-hand side, you’ll find the various integrated apps, like Shopify in this example. But the inquiries can range from simple solutions - like pulling tracking and fulfillment information from e-commerce platforms like Shopify or Magento - to answering complex questions about specific products or software. Here, the customer is looking for the status of her order, which is relatively straightforward. In the middle section, we will see the ticket. You’ll see an overview (in this case it’s a General issue) and additional details, like the order number (#1002). ![]() Depending on how your system is designed, you may have different fields, but this is generally how it will appear. On the left, you have customer information. Zendesk is an omnichannel customer experience platform that provides a centralized hub for support activities from every place your customers contact you at ( email, webforms, phone, web chat, social, ect ).Īs you can see, there are three main sections. To begin, I’ll provide a quick overview of the platform. This is not a “Sophie’s Choice” situation where you must choose between one or the other. So, what is Zendesk Answer Bot, and how does it differ from Drift? As previously stated, Zendesk can integrate with Drift. When self-service is insufficient, Drift bots can create tickets and connect site visitors to an agent. for your Customer Support platf orm, Drift can integrate directly to scan your help articles for useful answers to their questions. I f you already use Zendesk, Help Scout, HelpDocs, etc. Drift bots have many helpful skills that help automate support processes. Often, your current clients are stopping by to looks for support. Not all visitors to your website are there to buy. Can Our Customer Support Team Utilize Drift? You can meet customers halfway, no matter where they are in their buying journey, while also eliminating barriers to help potential customers make a purchase. This makes it easy to set up plays, provide information and resources based on where the customer is on the website, and easily book meetings. It’s also great at having conversations with people thanks to its ability to capture the human element and artificial intelligence that helps it learn from experience. But Drift works 24/ 7 and can schedule meetings while you sleep. Outside of those hours it will disappear from the website. A lot of other bots will only operate during business hours. One of the most appealing features of Drift is its ability to work after hours - it is, after all, a bot and not a real person. Perhaps they are ready to talk to someone in sales? Your bot can schedule meetings for your salespeople. The information collected can then be used to nurture this potential customer further. The recommendation may be something simple, like downloading a useful e-book (your chatbot can automate then send of content ). įor example, if somebody visits y our product comparison page, your bot can initiate a conversation by engaging them with a strong opener, understanding why they are visiting this page, and then recommending a next step. Each conversation begins with a play that focuses on what page they are visiting, w ho they are, where did they come from, and why they are visiting your website. It’s a conversational tool that is designed to match your website visitors with relevant content, identify intent, and convert conversatio ns into sales. So how does it work? First and foremost, Drift is a chat bot that lives on your website. Drift’s chatbot technology functionally puts customers first by conducting human conversations to align website visitors with what they need and route them quickly to the right person on your team. Furthermore, they want a buying experience that caters to their needs. They expect to be able to engage and buy on their terms and timeline. According to a recent Forrester study, the modern customer has completed 68% of their research independently online, before ever talking to someone on your sales team. What is Drift?ĭrift is a conversational marketing chatbot that meets potential customers where they are at in the buying journey. So, to answer these questions and make it easier on anyone researching the topic, I decided to create a quick cheat sheet - or blog post - about this very topic. Namely, what Drift and Zendesk are, whether you can use both at once, and the main differences between them. Zendesk - two of the most popular support software options on the market today. I was recently certified in Drift Conversational Marketing and found that a lot of customers had questions about Drift vs. Zendesk Answer Bot: Which One Does My Site Need?
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![]() It is very important to keep any follow-up appointments. Some babies are sent home with medication and require follow up by the home visiting nurse and at a clinic. If your baby is on medication he or she will need to stay in hospital for at least a week and sometimes longer, but you will go home earlier. Each baby is different in how they respond to the medication being reduced. Your midwives and doctors will keep checking your baby’s symptoms and reducing the medication continues until your baby’s withdrawal symptoms have stopped. Your baby’s dose will depend on the clinical assessments done by your midwives and doctors and your baby’s weight. Ideally this medication will help settle your baby without him or her becoming drowsy (sleepy). Your baby may be given medication such as morphine or phenobarbitone to decrease his or her withdrawal symptoms and reduce the risk of convulsions. Many parents find their baby settles easier when held gently and close. You can help by staying in the nursery as much as possible to feed, settle and hold your baby. The nurses will closely supervise your baby to make him or her as comfortable as possible and reduce the risk of complications such as convulsions (fits). If your baby has severe withdrawal symptoms, he or she may need to be cared for in a special care nursery. In the hospital Admission to a special care nursery WA Health patient/consumer liaison contactsīefore your baby is born and during your time in hospital, the nursing staff will discuss how you can help your baby if he or she is withdrawing.ScriptCheckWA: Western Australia’s real-time prescription monitoring system.Having a baby in a public country hospital in WA.Ambulance fees for seniors and pensioners.Assistance with travel costs to receive medical care.Telehealth – delivering virtual care closer to home.Screening mammography with BreastScreen WA.Understanding food labels for allergies.Testing or cleaning a house for drug contamination.Alcohol-based hand sanitiser – safe use and storage.Fluoride and protecting your teeth from tooth decay. Select Filter, Sharpen, and Shake Reduction.If you use a newer version of Photoshop, you can also use camera shake reduction to reduce blur in images : Set the blend mode for the layer to hard light and adjust the opacity until the image is clear.Select Filter, Other, and High Pass and set it to 10%.Duplicate the background layer and select it.This takes a little adjusting to get right, but it works very well. Adjust both the Radius and Amount until your image is sharp.Select the Filters menu and then Enhance.contrast boost to fade the ghost writing throught the paper.If the ghost has clearly different color, it is not useful to fade it completely, because fading deletes something also in the wanted writing.high pass filtering to remove overall lightness variations.no desaturation, many pieces of crap are colored differently than text, OCR can reject them more easily in colors.It became clear that highest possible apparent contrast causes errors. The next question is What file preprocessing is actually needed for succesful OCR, probably not the highest apparent contrast? You see that full check is a must, but it can still be faster than retyping. Here's the result.Īll extra spaces are removed. I cleaned the edges of the output image and dropped it to FreeOCR. As installable software there are commercial packages and FreeOCR. I believe at least Google likes to read your documents and do the OCR thing for you. Note: The paper edges stayed guite clean witout clipping anything.Įnhancing the letters needs some pattern matching filtering that knows this is typewritten text and replaces the letters with perfect ones. In the next example the image is at first desaturated, then it got Sobel Edge detection filtering and the screenshot shows the curves tool in use: It unfortunately makes the image negative, but the result can be inverted at the same time when the final contrast is stretched to limit with the curves. Darker text is available with edge detection. This still isn't the best possible apparent contrast. Colored dirt for example could be attacked only if the image was colored. I found that a steep curve which retains some grayshades, results better readability.ĭesaturating in the beginning is in your case useful, because it prevents all color boosting which can be caused (OCR is different, desaturating increases errors). It unfortunately also boosts color differences and all unwanted crap at the edges:īut the edges can be painted white or clipped off and the colors can be desaturated (not done here):įilter "treshold" makes everything strictly black and white. Here's a split view scene from the high pass filter:Īpplying curves can be used to increase the contrast. (It's not perfect because missing local contrast will not be fixed). The uneven light can be to some degree flattened with high pass filtering. Simple contrast boost will not work because the light is uneven. for subject pixels (which are normally quite different from the background) the difference is far from 0 and they remain visible.for background pixels, the average value of the background around them is removed, so whatever the initial background lightness, the result is close to zero (actually, 50% gray, since Grain extract adds a bias to the result),.The grain extract, which is basically a subtraction subtracts the average lightness of the area from the pixels in the initial image:.With the Gaussian blur a pixel value is replaced by the lightness of the area around it (the blur is assumed to be sufficiently wide to make the influence of local details such as text negligible).Next time you take these pictures, bring a dark sheet of paper (ideally, black) that you insert under the page that you are shooting. The text on the other side of the page shows through and limits a bit your ability to stretch contrast. middle handle adjusted to optimize contrast.left handle to where the histogram seems to cease (anything to its left becomes completely black).right handle slightly left of the middle of the big spike (anything to its right becomes completely white).You can then use the Levels tool comfortably to optimize the result. In the resulting layer, the background is gray (around 50%) but is a more uniform gray. create a new layer with the result: Layer>New from visible.set the top layer to Grain extract mode.apply a Gaussian blur that is sufficient to make the text disappear completely (around 50px on your image).Then you apply the following technique(*) to even the lighting: If you are using Gimp 2.10, you can also set Image>Precision to 32-bit floating point/linear. Adjusting brightness/contrast is not easy due to the uneven lighting.įirst, to avoid color fringes, you work on a grayscale version of the image, either Image>Mode>Grayscale or Color>Desaturate. |